ARTICLES BY JIM RODDY

  • COVID-19 Crisis: Key Points from RSPA Communication Guidelines Webinar

    To help retail IT VARs and ISVs effectively deal with the COVID-19 pandemic, the RSPA has produced several pieces of channel-focused content including a webinar on Communication Guidelines with Employees and Customers during this crisis. The 57-minute session featured insights from RSPA Legal Counsel Bob Goldberg and RSPA Board Chairperson Chelsey Paulson, who works full-time as the Human Resources Director at VAR North Country Business Products.

  • COVID-19 Crisis: How VARs Are Communicating With Employees, Merchants

    RSPA members Brett Bennett, the President of VAR POSitive Technology and ISV OpSuite, and Chris Rumpf, the owner of VAR/ISV Flyght, provide examples of COVID-related messages they delivered to their employees and their merchants.

  • COVID-19 Crisis: ISVs Focus On Rescuing Merchants, Protecting Staff, Stimulating Creativity

    In this article, software developer executives from the RSPA Niche & Startup ISV Community offer guidance for addressing customer issues, VAR issues, staff issues, and general business issues during the pandemic.

  • COVID-19 Crisis: Leading VARs And ISVs Are Taking Action – Today

    To help retail IT VARs and ISVs effectively deal with the COVID-19 pandemic, the RSPA reached out to several members asking them for ideas and business best practices related to this crisis. Our community has responded generously with several executives sharing helpful information. Our first RSPA Blog post shared examples of how two VAR/ISV hybrids are communicating with their constituents.

  • Your Annual Customer Health Checkup Is Overdue. You Just Don’t Know It.

    How satisfied are your merchants with your customer service? The answer is … you only know what they’ve told you directly. And because they’re polite like most of us, you likely have a blind spot to their actual feelings and could be at risk of losing them to a competitor. I’ve been working with VAR and ISV executives who have been surprised by what their merchants have told them through the RSPA’s Customer Health Checkup survey. 

  • Winning Recruiting Strategies For 2020 – And Beyond

    Remember the #1 employee recruiting tool 10 years ago? Newspapers. Today print classified ads are about as effective as inserting a floppy disk into an iPad. So, what is working in 2020? Successful VARs and ISVs are implementing these five recruiting strategies. 

  • The Stories You Haven’t Heard: POS Resellers React To ISV Acquisitions

    When acquisitions occur in the point of sale channel, we read the vendor press releases and hear the aspirational statements promising a better tomorrow. But often left without a public voice is the POS reseller who is also significantly impacted by the deal. To remedy that, in November 2017 Vantiv’s PaymentsEdge Advisory Services surveyed resellers who resold or still resell Digital Dining, Dinerware, and PC America – three ISVs who were acquired by Heartland in 2015. We believed their experiences over the past two-plus years would be more insightful than extrapolating possible scenarios for more recent ISV acquisitions.

  • Warning: Headache-Inducing Hiring Advice Ahead

    When an article is headlined 5 Interview Questions Every Recruiter Should Ask, it’s pretty much a guarantee I’m setting aside the next several minutes to read it. But before you click on this link to read the article I’m referencing, I implore you to not ask these five questions. Do not accept this article as a best practice — unless you want candidates to recreate the scene in the photo that accompanied the article. The candidate looks like she’s thinking, “Are you people kidding me?”

  • The Next Generation Of Point Of Sale VARs

    LavuCon 2016, the annual partner conference for iPad POS vendor Lavu, included a few surprises for me. Most notably, of the several dozen VARs who attended, about half were under 40 years of age – a much younger group than the typical point of sale show. Vendors such as Lavu have attracted a younger, iEverything generation to our channel.

  • Rapidly Shifting Channel On Display At VARTECH 2016

    It’s easy to focus on the fun aspects of VARTECH 2016, BlueStar’s annual conference for its partners, held Sept. 12-13 at the Atlantis Resort in the Bahamas. For example, I bet that just now the word in the previous sentence that jumped out to you was either “Bahamas” or “Resort,” right?

  • E-Myth Author Gerber Sounds Wake-Up Call For VAR, MSP Owners

    In addition to being recognized worldwide as a small business guru, Michael Gerber is known for his straight talk. And he’s eager for solution provider owners to be candid with themselves and embrace their reality as well. In a recent interview with Business Solutions President Jim Roddy, Gerber said, “Until the straight talk happens, until somebody pulls the chain, until somebody says something that strikes (VARs and MSPs) so deeply that they can't avoid it or ignore it any longer, nothing's going to change for them.

  • Niche Media Honors Business Solutions For B2B Event Success

    Niche Media, a leading event management advisor and host of the annual Niche EventFest Conference, recently featured Business Solutions conferences on its event best practices podcast and blog.

  • Best Quotes From ISV IQ Live! Santa Ana

    A crowd of nearly 150 channel executives participated in the first-ever ISV IQ Live! Conference Feb. 24 in Santa Ana, CA – and they had quite a bit to say on the topics of raising capital, partnering, and marketing. I wanted to share with you some the best quotes, comments, and insights from two of the event’s four panel discussions.

  • Top Quotes From The Recurring Revenue Conference 2016

    An added bonus to my trip last week to Santa Ana for BSM’s ISV IQ Live! Conference was driving north to Los Angeles to attend the Recurring Revenue Conference 2016. The Feb. 23 event attracted nearly 200 entrepreneurs and investors from Southern California to the gorgeous Skirball Cultural Center just outside LA.

  • BSM Is Giving Away $10,175 Marketing Toolkits To ISVs. For Real.

    Business Solutions is thrilled to introduce a unique event exclusively for ISV (Independent Software Vendor) executives -- ISV IQ Live! ISVs will learn how to distribute their software more widely through expert discussions about raising capital, partnering, and ISV marketing. Scheduled for Feb. 24 in Santa Ana and Oct. 6 in Philadelphia, ISV IQ Live! isn't a hackathon and ISVs won’t be doing any coding at our conference. Instead, they'll spend a full day learning from and networking with forward-thinking, growth-oriented software executives. ISV companies will attend the event for free and will receive at no charge a Business Solutions marketing toolkit valued at $10,175. The toolkit will help ISVs reach both the Business Solutions channel audience and end user decision makers from our sister publications in the healthcare, field technologies, and retail verticals.

jim roddy

Jim Roddy

Jim Roddy is the Vice President of Marketing for the Retail Solutions Providers Association (RSPA). He has been active in the POS channel since 1998, including 11 years as the President of Business Solutions Magazine, six years as an RSPA board member, one term as RSPA Chairman of the Board, and several years as a business coach for VARs, ISVs, and MSPs. Jim is regularly requested to speak at industry conferences and he is author of Hire Like You Just Beat Cancer. For more information, contact JRoddy@GoRSPA.org.