08.18.17 -- 3 Ways To Keep Your Customer Support Team (And Customers) Happy
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At ISVinsights events, sessions address the key decisions most relevant to managing your software business. The program is thoughtfully curated to expose challenges and address opportunities to help you run a more profitable software company. Interactive panel discussions and peer-to-peer networking are hallmarks of this event. Upcoming event: October 12, 2017 at Philadelphia City Avenue.
Front Rush keeps its support team, and therefore its customers, happy by preaching and practicing transparency, relying and acting on Net Promoter Score (NPS) data, and proactively finding ways to get customers to contact them more frequently.
SaaS Capital recently published a report on churn benchmarks for B2B SaaS companies. Consistently retaining customers is an important characteristic of any successful SaaS business — here's a look at how your company compares to the industry.
By Noriyuki Matsuda, founder and CEO of SOURCENEXT
Getting your software into foreign markets is not as simple as translating and launching in the local market, and many successful companies fumble the launch, leading not only to setbacks in a new market, but also potential brand backlash in the U.S. Here are five tips from a CEO who made his life's work doing it.
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