Newsletter | September 18, 2019

09.18.19 -- 6 Facts About Succession Planning You Need To Know


EVO provides payment processing and easy-to-implement, omni-channel payment solutions to businesses around the world — solutions merchants need to keep up with consumers’ growing demand for a wide range of integrated payment options: terminals and POS systems, online, mobile, and back-office solutions. As an EVO ISV partner, you’ll also have a support team to literally do it all for you: follow up on leads, close sales, onboard MIDs, and process your MID bonuses and residuals. Click here to learn more.

Featured Editorial
Increase Partner Engagement With Social Channel Marketing
Guest Column | By Rob Spee, Channel Journeys Consulting

We use social media to share updates with our friends and family. The same is true with our partners. Social channel marketing is all about driving higher engagement with our partner community around the globe.

Relocation And Migration: Finding Your IT Movers
Guest Column | By Steve Blow, Zerto

Organizations embracing hybrid IT that requires workloads to be moved between infrastructures can often feel like they are packing up and moving to a new house on a regular basis. But with security, integration, and protection concerns being front and center when it comes to movement, does it really make sense to take all of your workloads with you?

Software Insights
What Is A Smart City, And Why Should I Care?
Article | By Felicia Jordan, BlueStar, Inc.

The technology world is full of buzzwords, and our channel is no exception to this rule. As soon as one term becomes demystified, two more spring up in its place. Just when you thought you understood what the Internet of Things is and how it could impact your business, the term ‘smart city’ starts getting kicked around.

How To Measure Your Software Delivery Pipeline
Article | By Dan Lines, Linear B

Software leaders ahead of the curve are using data analytics to create an optimal development environment for their teams. The revolution is happening. If you are not yet improving your team by utilizing data, then you are falling behind.

5 Tips For Dealing With An Angry Customer (The Right Way!)
Article | By Alex Weihmann, ChurnZero

No matter the business, a frustrated customer creates a difficult situation for your team. Are you wondering how to transform a shaky customer encounter into positive resolution? Read on to learn five tips that will help you manage an angry customer and recover from difficult interactions. 

How Sales Automation Freed Up 4,200 Hours/Month For Mimeo
Case Study | Yesware

Mimeo’s VP of sales was frustrated — and so was the rest of the team. They wanted their time back, and they needed insight where they had none. Here's what they did about it.

8 Challenges Of Sales And Marketing Alignment
White Paper | Seismic

As blatantly obvious as it sounds, sales and marketing alignment is beyond critical for any organization. According to the Aberdeen Group, 74 percent of best-in-class organizations have a strong relationship between sales and marketing. So why is such common knowledge often hard to act on — let alone perfect?

How Software Usage Analytics Helps With Subscription Pricing Models
Article | By Keith Fenech, Revulytics

Last year, PTC announced a major shift from perpetual licensing to subscription licensing and, in doing so, saw over 75 percent of new software bookings sold as subscriptions in the following quarter. So, what’s holding other ISVs back from making the shift? Many are still moving slowly to implement usage analytics into their applications, which would provide the data they need to effectively bill customers based on their usage and develop more informed subscription models.

5 Keys To Retail ISV Growth
Article | EVO Payments

Retail ISV growth depends on more than developing simple tools for merchants to use at the checkout or that allow them to accept payments made on a smartphone. It requires a deep understanding of the industry and the ability to develop applications that help retailers execute their business strategies. Read this article to learn the five keys you need for understanding retail prior to developing a software application.

Leadership Lessons
6 Facts About Succession Planning For Tech Company Owners
By Tim Goddard, Corum Group

What’s your succession plan? If you’re like most tech CEOs, you don’t have a great answer to that question. In over three decades of helping tech entrepreneurs answer these questions, we’ve learned a few facts that will hopefully be useful in your own situation.