By Samantha Kalany, BlueStar
For those ISVs entering into the restaurant industry, you may not know where to begin. The food and beverage industry is always evolving and here’s all that ISVs need to know to stay in the know about their prospective market.
Offering take-out or delivery services such as UberEats, GrubHub and DoorDash assist restaurants in acquiring customers. These customers order menu items through the third party application and coordinate with the host restaurant to make sure the order is processed and cooked to the customers’ needs. This is a great way to step ahead of the competition against fellow restauranteurs in the area.
Move over casual dining. It’s time for fast casual dining. Servers are readily equipped with mPOS phones and tablets to take customers’ orders at both check out counters and table-side. This has proven to be efficient and even boosts customer satisfaction overall. Companies like Panera and Chick-Fil-A have developed mobile apps for ordering as well.