Erik Metzdorf knows what it’s like to be a victim of your own success. When his food truck, Metzy’s Taqueria, rolled onto the streets of Newburyport, MA, in spring 2014, a line of customers wanting to buy tacos and burritos wrapped around the block. While it shouldn’t take more than a few minutes to fulfill an order, customers were forced to wait much longer.
The problem was the truck’s POS system. Metzdorf and his crew were never able to get an off-the-shelf POS system to process credit cards, and internet access through a 4G based MiFi connection was spotty.
To keep up with customer demand while wrangling with the POS issues, Metzdorf says, “We had eight people working each lunch shift, but there’s only so much you can do when you don’t have the right tools in place. I was spending all my time there, trying to resolve the POS connectivity issues. I was practically sleeping in the truck, let’s put it that way!”