Newsletter | October 28, 2020

10.28.20 -- Balancing ISV And Vendor Customer Support

 
Software Insights
5 Ingredients For Finance Transformation
 

Over the next 10 years, technology will do more to change the finance and accounting organization than it has over the past 50. There are five areas most finance executives will need to address to realize this transformation.

True Partnership, Truly Simple Integration
 

The client was looking for a single entity to interface with for integrated payments. In the past, their vendors required an inordinate amount of reconfiguration and setup for each unique account. The client was looking to streamline this process by partnering with an organization that could deliver a seamless and simple configuration for additional clients. Additionally, the client was hoping to partner with an organization that could offer good rates and a financial incentive.

Balancing ISV And Vendor Customer Support
 

A positive support experience is crucial for any ISV’s customer retention rate. This can be tricky when an ISV has a wide range of integration partners. Dan Viscount — SVP and co-general manager, IPOS Division at EVO — recently spoke with The Business Solutions Network about this and more.

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