Newsletter | November 27, 2019

11.27.19 -- Balancing Software And Vendor Customer Support

 
Software Insights
Navigating The Zig-Zagging Career Path Of Rapid Growth
Article | By Craig Dunham, Seismic

My career path hasn’t been linear, but these days, is anyone’s? I think it’s safe to say that the days of 40 years with one company and retiring with a gold watch are behind us. According to the Bureau of Labor Statistics, median job tenures are around four years and even less in smaller, high-growth companies.

Advantage Takeaways: Tales Of ASC 606 Compliance With Sage Intacct Contracts
Article | By Greg Ekker, Sage Intacct, Inc.

We had a fantastic time in Las Vegas last week at our largest-ever annual user conference, Sage Intacct Advantage 2019. As we look back on the event, we’d be remiss if we didn’t share a few highlights with those of you who weren’t able to join us this year. Of the nearly 200 sessions, our favorites are always those led by our customers, so I thought I’d kick things off with a recap of a popular breakout panel on ASC 606.

What Role Can Your Software Applications Play In A Smart City?
Article | North American Bancard

Contrary to popular belief (and a recent surge within news cycles) smart cities are not a new concept. What has ignited the conversation about smart cities could be attributed to the advances in today’s technology that include Big Data, artificial intelligence, device connectivity, and ever-increasing consumer demands.

How To Help Physicians Collect Healthcare Payments From Patients
Article | Datacap Systems, Inc.

Healthcare providers are facing monumental challenges. Healthcare organizations must address mounting regulatory requirements, finding ways to efficiently address data management, training, audits, and how they will respond if a data breach or noncompliance issue occurs. They’re also dealing with technology disruption, which requires them to keep up with the latest innovations to provide the highest standards of care and patient experiences. Healthcare organizations are also addressing rising costs of hiring and retaining skilled practitioners and operational expenditures.

Take Your Software Application From Desktop To The Cloud
E-Book | Revulytics

On-premise software vendors are incorporating subscription-based pricing models that make them more competitive and best meet the needs of their customers. Adobe, Autodesk, and Microsoft have all adopted hybrid (on-premise and SaaS) deployment models to adapt, compete, and succeed. 

Balancing Software And Vendor Customer Support
Article | By Craig Kaliebe, APG Cash Drawer, LLC

Delivering a positive customer support experience is a must for any business looking to keep customers for the long term. For POS ISVs who maintain relationships with multiple hardware vendors, this can get tricky because it requires tight coordination with the partners.

Leadership Lessons
How To Shift Your Leadership Mindset From Startup To Series C
  Guest Column | By Alex Yakubovich, Scout RFP

Leaders of software startups must adjust their leadership approach to continuously build and sustain a winning company culture throughout all stages of the business, while keeping on course with product development, marketing, and investor relationships. Here’s how to evolve.

5 Ways Email Targeting Can Help Advertisers Overcome Cookie Dependence
Guest Column | By Jeff Kupietzky, PowerInbox

For companies looking to overcome their dependence on cookies and avoid missing out on the wealth of data from Chrome (and other browser) users, here are five reasons email-based targeting is the solution.

The 5 Myths Of Developer Platforms
Guest Column | By Rob Spee, Channel Journeys Consulting

How can software vendors shift from delivering products to delivering business outcomes? It requires vertical market expertise, an understanding of the business challenges in that vertical, and a completely different go-to-market strategy.

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