Tom Schoen worked for the U.S. Navy as a civilian for 11 years, including during the first Gulf War. Those years were full of change, pressure, and growth, and it had a big impact on the leadership style he uses today.
Rory O’Driscoll, partner at Scale Venture Partners, said, "Vital signs don’t cure patients, doctors do. SaaS vital signs don’t fix companies, management teams do. But realistic benchmarking metrics do what ER vital signs do: pinpoint issues, provide actionable context, and allow you to get to work.”
Did you know there are 43 different ways to calculate churn? Should you count customers by contract, for example, or by logo? Should you keep your eye on both counts, and if so, to what end? We explore these and other nuances around summarizing SaaS performance.
The speed of business continues to increase, companies face new threats from competitors, and those businesses who fall behind feel the pain. Add to this higher-than-ever customer expectations, compliance concerns nationally and globally, and ongoing threats from cybercriminals, and you may feel like it’s harder to operate than ever.