Newsletter | October 25, 2019

10.25.19 -- How To Make Quality A Priority In An Agile World

Featured Magazine Content
Reaching $100 Million In Revenue In Less Than 5 Years

Read a Q&A with Vlocity founder and CEO David Schmaier, whose industry-specific cloud and mobile software company is the fastest growing company ever built on the Salesforce app exchange platform.

The Balancing Act Of Managing Customer Churn
By Harrison Rose

A SaaS cofounder shares five practical tips for reaching the holy grail of growth.

Executive Profile: Allison Wood, DaVinci Education
A Conversation With Allison Wood

Allison Wood, CEO and cofounder of DaVinci Education, explains how a major rebranding has this enterprise software platform for health sciences education poised for future success.

How To Make Quality A Priority In An Agile World
By Rob Mason

Delivering products, updates, and functionality to customers quickly only matters if your software lives up to expectations.

Web-Exclusive Content
Build Or Buy? Key Considerations In Implementing Software Usage Analytics
White Paper | Revulytics

Development teams are challenged to build increasingly competitive products, but they must overcome difficult tradeoffs to do so. They must prioritize a mounting backlog of new feature requests, balance innovation with maintenance, manage growing technical debt, improve quality and usability, accelerate delivery, and reduce cost — all at the same time.

CSM Confidential – Part 1: Difficult Customer Conversations
Article | By Cori Pearce, ChurnZero

Being a customer success manager is difficult enough. Based upon the premise that customer support should be more proactive than reactive, the value of customer success cannot be understated. Between responsibilities like onboarding, advocacy, upsells, and renewals, customer success managers (CSMs) have cemented themselves as drivers of corporate growth.