11.25.20 -- ISV Best Practices For Payment Integrations

Independent software vendors (ISVs) and developers have a lot on their plate when it comes to anticipating their clients’ needs. Everything from onboarding processes to regulatory compliance requires careful attention, meaning less obvious details can occasionally fall through the cracks.

Subscriptions are different. For early software and SaaS companies, financial systems for order-based business were invaluable. These companies sold discrete products—core editions, users licenses, and additional modules. To renew, you simply sold another order. In the subscription world, you must understand the lifetime relationship with the customer—all the upsells and renewals and how they all build on one another. You also must understand the revenue, billings, and cash derived from those—again, over the entire lifetime of the customer relationship.

It might be time to consider how much stickiness and utility self-service (ad hoc) BI could bring to your SaaS product, especially if your company is being inundated with customer reporting requests.

Integrated payments can streamline processes, increase security, save time, and allow your clients to provide better service.