What’s your succession plan? If you’re like most tech CEOs, you don’t have a great answer to that question — and if most of your wealth is tied up in a technology company, that adds more complexity for your company and for yourself personally. In over three decades of helping tech entrepreneurs answer these questions, we’ve learned a few facts that will hopefully be useful in your own situation.
The chief customer officers of the future are customer success managers today. With that in mind, we wanted to help provide a more defined and clearer path for you on your journey to understanding the customer better and becoming a future CCO.
On-premise software vendors are incorporating subscription-based pricing models that make them more competitive and best meet the needs of their customers. Adobe, Autodesk, and Microsoft have all adopted hybrid (on-premise and SaaS) deployment models to adapt, compete, and succeed.