Article | October 9, 2018

Scaling Customer Feedback

Source: Receptive
Receiptive SaaS Open Mic

Receptive CEO, Hannah Chaplin, recently spoke with Chartmogul’s Ed Shelley about scaling customer feedback.

They talked about:

  • How you can balance product vision with feature requests

  • Some common mistakes companies make with feedback

  • Tools and strategies for prioritizing input from customers

  • How Receptive started attracting larger customers, and how the company rallied around this

  • Whether all product feedback is equal (hint: it’s not!)