01.13.21 -- Scaling The Land-And-Expand Subscription Management Model

Sage Intacct’s virtual Modern SaaS Finance Summit moved into its third week with a focus on managing churn and cash flow. This panel tackled issues that are especially critical right now around customer-by-customer account evaluations, automation efficiencies, and billing model adjustments. 

Don’t take our word for it: Find out what industry experts have to say on the decision to build or buy business intelligence.

Even before COVID-19, companies had been experiencing huge shifts in how exactly their work is accomplished. Where and how employees are working and what tools are being used to ensure operations are as efficient and errorless as possible have been subject to change as companies undergo digital transformation and seek to become more digitized and automated.

Customer loyalty is defined as “A buyer’s preference for doing business with a particular business establishment.” Nothing is more valuable than a satisfied and loyal customer. Getting new customers is fantastic, but keeping your merchants is equally important. Merchants refer to ISVs as trusted advisors, and that is why it is important for both parties to have a valuable relationship. Here are ways developers can create customer loyalty with their merchants.