Newsletter | September 16, 2020

09.16.20 -- The Importance Of Customer Reviews And Reputation Management

Software Insights
6 Payment Trends: Customer Experiences Reimagined

Payment trends for 2020 appear to be moving the industry in a much more consumer-centric direction, focusing on ways to make payments as easy and convenient as possible. These six trends illustrate this commitment to frictionless payment processes.

Preparing Your Company For Recovery: 6 Steps For SaaS Finance Leaders

While the COVID-19 crisis continues to evolve, many SaaS and subscription finance leaders are looking ahead to the recovery phase and wondering what their peers are doing.

Digital Transformations Fail Because They Must

Have you noticed articles about failed transformations outnumber those about successes by a wide margin?

The Importance Of Customer Reviews And Reputation Management

Almost 95 percent of consumers read online reviews before making a purchase. When determining whether or not to use a local business, 93 percent of local consumers use reviews to make that decision. Customer reviews are an integral part of a company’s brand reputation and can have a huge effect on their business.