White Paper

The 4 Key Challenges For SaaS Training

Source: CloudShare, Inc.
Single-Use Technology: The Next 5 Challenges To Conquer

Software as a Service is gaining ground

As software giants like Oracle, Microsoft and Salesforce lead the way by shifting their operations to predominantly cloud-hosted and SaaS models, the trend away from on-premise solutions within the IT industry is rapidly gaining ground. With many software vendors jumping on the SaaS bandwagon, the global SaaS market is forecasted to reach $71.2 billion in 2018 according to Crozdesk's SaaS and Cloud Startup Report 2018. Furthermore, 75% of SMBs and 69% of enterprise organizations polled in a recent industry survey believe that at least 80% of their applications will be SaaS by 2020.

SaaS is not going away and for good reason. SaaS applications offer distinct advantages over on-premise applications:

  • No upfront costs
  • Immediate and frequent availability of new features
  • Easy access from a wide range of devices and from any location
  • Elastic scalability with the flexibility to easily change subscription packages as businesses grow or change

However, the very features that make SaaS applications advantageous, also give rise to a host of challenges for SaaS vendors who need to find ways to get their customers trained and up-and-running with their software as quickly as possible.

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