Magazine Article | July 17, 2017

3 Ways To Keep Your Customer Support Team (And Customers) Happy

Source: Software Executive magazine

By Abby Sorensen, Chief Editor

When Neal Cook’s unpaid summer internship ended at Front Rush, he kept showing up to work. Brad Downs and Sean Devlin, the company’s cofounders, decided to extend the internship for class credit during his fall semester. Then, when Cook’s semester ended, he still kept showing up to work, still not on the payroll. Finally, after a month of working for free, Downs and Devlin started questioning if he had anything better to do with his time. He didn’t, so the cofounders finally relented and gave him the open position on the support team.

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