Shifting from customer support to customer success isn’t as straightforward as it sounds. People are fickle, interests compete, and customers can test our empathy and patience. So where exactly does customer success start?
For years, Profitero’s financial operations were managed with spreadsheets and accounting software. As is the case with many SaaS businesses, spreadsheets had become a fill-the-gap financial tool that the company eventually would outgrow.
Tension exists between a person’s right to privacy and an organization’s right to collect personal information for the protection from fraud and improvement of their intellectual property. An organization can achieve balance by considering the laws and regulations in place within the jurisdictions where the organization’s products may be used.
Started on January 2, 1989, in the basement of President Jim Wieland’s basement, JW Software has grown into a nationally recognized claims administration and RMIS software partner that continues to grow both in sales and staff. Jim took time recently to speak with Software Business Growth about what it takes to be in business more than 30 years, challenges facing the industry today, and more.