“Digital transformation” may sound like a buzzword, but the drivers behind it are very real. In an era where technology is reshaping businesses and industries, companies that harness technology can reap big advantages over those that don’t. Businesses must first determine how to adapt their businesses for the digital age and then put technology to work to bring these changes to life.
Is there any rational B2B salesperson who believes their performance or revenue generation will be “amplified” with another CRM extension, another sales ops system, or now, “revenue amplification?” Really? Like whom?
How satisfied are your merchants with your customer service? The answer is … you only know what they’ve told you directly. And because they’re polite like most of us, you likely have a blind spot to their actual feelings and could be at risk of losing them to a competitor. I’ve been working with VAR and ISV executives who have been surprised by what their merchants have told them through the RSPA’s Customer Health Checkup survey.