Revulytics provides software usage analytics that give software vendors visibility into how their products are being used, providing them with actionable intelligence to generate revenue, optimize product development, and make data-driven decisions across their business. Its compliance analytics solution and turnkey services are used by leading software vendors to increase license revenue and globally reduce software piracy. Its usage analytics solution provides valuable insight into product usage and environments, enabling product managers and developers to build better products and manage customer health. Revulytics software usage analytics has supported customer compliance programs generating more than $2.1 billion in new license revenue since 2010.
Compliance managers have the daunting challenge of identifying and confronting infringers.This ebook summarizes the key lessons we’ve learned about capturing better data, making informed decisions about it, and efficiently managing the process of transforming infringing users into paying customers.
Like anything else you want to succeed in, compliance programs need a strong game plan – a playbook. You have to set goals, understand the challenges ahead, create a team you can depend on, and develop actionable strategies based on the data that’s available to you.
As a product management professional, you have ambitious plans for making your software application successful for your customers and for your business. But turning those plans into reality is easier said than done, especially when you lack critical insight into product runtime and customer usage patterns. Your strategic product decisions have far-reaching effects that ripple throughout the customer journey. These decisions should be based on fact — not just anecdotal evidence or gut feelings. However, if you’re like most product managers, you might not have the tools required to make informed decisions based on how customers are actually using your product. Given that 45% of product managers spend the majority of their day deciding what should go into products, this lack of insight could be standing in the way of successfully meeting customer needs.
Being customer-obsessed is essential to delivering successful software products and increasing satisfied customers. Most software product managers only have access to limited data and anecdotal evidence of product use. Information that enables you to understand user behavior and make informed decisions that support customer needs is lacking at every stage of the product development process.
Leveraging anonymous usage data with contextual in-app messages is a better way to engage with your users. By delivering the right message to the right user at the right time, it can dramatically help drive adoption of key features, increase conversion rates, and retain existing customers. All across the customer lifecycle, in-app messages can deliver a better customer experience for better business results.
Strengthen your license compliance strategy. Software piracy remains a $43B challenge. Traditionally, software vendors have turned to four common approaches to piracy: licensing systems, software protection, internal compliance, and legal action. In this whitepaper, learn how compliance usage analytics can significantly strengthen your overall license compliance strategy, and how layering compliance analytics with your current techniques can add value to each of them, helping you transform surprisingly large numbers of pirates into paying customers.
Tension exists between a person’s right to privacy and an organization’s right to collect personal information for the protection from fraud and improvement of their intellectual property. An organization can achieve balance by considering the laws and regulations in place within the jurisdictions where the organization’s products may be used.
We asked the product management community about software usage data. This report shows what they told us. Gartner has predicted that by 2021, 75% of software providers will rely on insights from embedded software usage analytics to inform product management decisions and measure customer health.
Software usage analytics arms product management and marketing professionals with answers and insights to crucial questions about user environments, prospect evaluation and buying cycles, product trial conversions, renewals and upgrades, feature usage, and software reliability.
Development teams are challenged to build increasingly competitive products, but they must overcome difficult tradeoffs to do so. They must prioritize a mounting backlog of new feature requests, balance innovation with maintenance, manage growing technical debt, improve quality and usability, accelerate delivery, and reduce cost — all at the same time.
Extensis® is a leading developer of solutions that help organizations increase the ROI and value of their digital assets, fonts, and large imagery. Used by more than 100,000 professionals and 5,000 companies across the globe, Extensis' solutions accelerate workflows so customers can achieve their goals faster. Extensis Uses Revulytics Usage Data to Embed a Quantifiable “Voice of the Customer” Throughout Development.
CNC Software knew it needed detailed product usage data to accelerate development, improve focus on the customer, and innovate more effectively. For several years, it had attempted to capture usage data through a homebuilt software usage analytics package, but found that it took far too much time and effort to visualize, analyze, and report on the terabytes of data it was generating.
Today, construction firms are faster to recognize the benefits of innovative technology, says Solibri Product Manager Juan Rodriguez. But the far-reaching nature of Solibri’s users – professionals in multiple disciplines, on every continent – has made it hard to get timely and complete customer feedback. Solibri wanted a much better understanding of how our typical users are engaging with the software through anonymous usage data. If they created a new feature, was it successful? Has it been adopted? Why, or why not?”
Tens of thousands of physicians’ offices rely on this customer’s comprehensive practice management solution to handle everything from electronic prescriptions and claims to monthly business reporting. Insufficient insight into how customers currently use a 25-year old software package that has achieved wide distribution through multiple versions, leading to sub-optimal decisions based on anecdote rather than objective data
How a Leading Product Lifecycle Management Software Developer Transforms Pirates into Paying Customers.
An engineering design software provider, who's product helps create some of the world's most advanced and connected electronic products and systems, began earning revenue quickly and expanded into multiple geographical markets.
Can I dump an old feature that complicates UI changes? What if you could quantify the number of unique users who actively engaged with a legacy feature? You can - here's how.
When can we drop support for an older version and reallocate those product development resources?
A software company faced a common problem. It was extremely dissatisfied with the number of trial users who converted to paying customers: only 20 sales per 1,000 downloads. And, it was wasting sales resources on low quality leads.
How a software company with 100,000+ users eliminated costly customer surveys, home-grown data sources, and unnecessary reporting tools – and started saving $10,000-$20,000 per release in QA costs – by implementing Revulytics usage data.