ISV Editor's Desk

  1. Being Successful At Customer Success

    If you ask two different software leaders to define “customer success,” you’re likely to get two different responses. We sat down with Allison Pickens, Chief Customer Officer at Gainsight, to clarify the converssation and pick her brain on all-things-CS — from pitfalls and best practices to structuring a CS team.

  2. Why A Small Software Company Was Flooded With 575 Job Applications

    Wildbit has been building development workflow, email delivery, and code deployment software for more than 16 years. The company was recently flooded with 575 applicants for a content strategist position. That’s right: 575 applications that didn’t require hiring a staffing firm or even heavily investing in promoting the job posting.


  3. Quick Tips From A SaaS Marketing Expert

    Andrus Purde knows firsthand how to scale SaaS marketing teams. Purde is the founder of Outfunnel, and was previously the head of marketing at Pipedrive and a product marketing manager at Skype. During his tenure at Pipedrive, he built a marketing team of more than 20 people and was along for the ride as the company grew from zero to more than 50,000 paying customers.

  4. SaaS Funding Lessons From A Brewing Startup

    The CEO of a brewery POS software company shares insights from raising a seed round that can apply to software companies at any stage.

  5. 9 Hacks For Successful Software User/Partner Conferences

    If you’re one of the 80 percent of B2B companies with marketing dollars allocated to events, keep reading – especially if you’re a software company that hosts its own partner/user conference. If you’re not part of the event world, you should know Forrester ranks trade shows and events as the second most effective marketing investment behind your company’s website (but convincing you to enter the events business is another article for another day). When done right, partner/user conferences are a proven way to reduce churn, generate revenue, increase engagement, gather feedback, and create excitement about new products or features.

  6. Software Wisdom From Seth Godin

    Speaker and author Seth Godin is the author of 18 books, including Tribes, which was on the Amazon, New York Times, BusinessWeek and Wall Street Journal bestseller lists. To his raving fans, Godin needs no introduction. To the average software developer who doesn’t religiously read his blog, one of the most popular in the world, it’s important to understand the marketing guru knows the ins and outs of software businesses. 

  7. Companies To Watch: HyperGrid

    Forrester predicts the overall public cloud market will reach $236 billion by 2020. Amazon Web Services already owns about 30 percent of the market, and Microsoft Azure owns about 15 percent. Even though those are the two elephants in the room, that means there are still billions to be made around cloud infrastructure and services. And that’s why HyperGrid is excited about its on-premise cloud solution. This exclusive article exlains how this tech company is building a market while building cohesive engineering teams.

  8. What Mature ISVs Can Learn From A Startup Demo Day

    I attended a software startup demo day last week, and I wish every mature, established ISV could have been there to experience the infectious energy of young, aspiring, innovative entrepreneurs. The event was hosted by Pittsburgh-based AlphaLab, the software division of Innovation Works. AlphaLab was recently named one of the top 30 startup accelerators according to Forbes and the Seed Accelerator Rankings Project.

  9. Climbing The Product Development Communication Mountain

    I recently talked to an iOS developer who works for $400 million software company with different development teams that weren’t always in sync. For example, the web developers will push out a product but the iOS team won’t know about it, so they aren’t able to support the new features until the next release. By that next release the iOS team is perpetually in catch up mode, and the vicious cycle continues.Sound familiar? Shipping code on time and on the same schedule isn’t as easy as it sounds. Here's an inside look at how a software company that scaled from 20 to 100 employees climbed a mountain of communication challenges.

  10. Coding Culture: Building & Reinforcing Your Company Values

    You can’t code your way to a strong company culture. There isn’t an app for that. I mean no disrespect to software vendors who have clearly recognized a growing demand for this category of employee engagement solutions. But you shouldn't need a piece of software to remind you to recognize your employees. Four software company founders share tips that don't involve using apps and spreadsheets to make a company a place where people want to work