ISV Guest Contributors

  1. The Future Of Cannabis Customer Experience 11/3/2021

    The medical and adult-use cannabis industry is growing – and evolving. New Frontier Data predicts the U.S. market will increase to $35 billion by 2025, in part because 230 million Americans (about 70 percent of the population) now live in states that have legalized medical or adult-use cannabis. The most successful dispensaries – and the software developers who design solutions for them -- will recognize that, in addition to bringing products to these consumers, they also need to create pleasing cannabis customer experiences that will help earn their loyalty and build business.

  2. The Spartan Plan To Powerful B2B Content Marketing 10/29/2021

    When we were kids, shortcuts were celebrated. Hearing from a buddy, “You want to go play at that new field? I know a shortcut,” was met with a smile. That get-there-as-fast-as-we-can mindset is often avoided in business because we assume the time-consuming, complex way is the best way. This is especially true with content marketing. Instead of focusing on creating quality content as quickly as possible, VARs and ISVs get bogged down in extraneous details, bloating the project to a point where the planned content never sees the light of day.

  3. The Benefits Of Touchscreens At Cannabis Dispensaries 9/23/2021

    Cannabis dispensaries are dynamic operations held to rigorous compliance standards.00

  4. 2021 Emerging Technology Top 10 List 8/30/2021

    New technologies continue to emerge at an unprecedented rate, fueled, in part, by the global pandemic. But adoption often lags behind invention. CompTIA’s Emerging Technology Community recognizes the gap between the promise and profit of emerging technologies and has shifted the focus its of annual list of emerging technologies to uncover the top use cases for artificial intelligence (AI) and internet of things (IoT).

  5. The Technology Buyer’s Journey: A Roadmap To Customer Success 7/14/2021

    It’s critically important to recognize each step that customers take along their respective buying journeys—and to react accordingly and appropriately in order to best support them.

  6. Five Essential Features Every SaaS Startup Needs When Replacing QuickBooks 6/30/2021

    Tech financial leaders know there are no efficiency hacks for an accounting system that relies on manual processes, spreadsheets and delayed reporting timeframes. Too often as SaaS and subscription businesses grow, their accounting system and patchwork processes that worked so well in the past, are now slowing business growth.

  7. 5 Simple Steps To Alleviate Your Customers’ Phone Frustrations 5/21/2021

    A philosophy professor of mine (many, many years ago) would occasionally walk into our classroom, drop his briefcase on the front table, lean on the podium, and bluntly announce, “I’m angry.” He would then take three to five minutes to emote what was gnawing at him.

  8. Navigating The New $28.6B Restaurant Revitalization Fund 5/21/2021

    To help food service operators and the technology solution providers who serve them, the RSPA has produced a 55-minute video “Navigating the New $28.6B Restaurant Revitalization Fund” featuring guidance from RSPA General Counsel Jill Miller.

  9. Top Considerations Before Implementing AI 5/10/2021

    Artificial Intelligence (AI) is poised to transform many industries in the coming years, including augmenting human intelligence, powering automation, enabling optimization, offering decision support, paving the way for hyper-personalization and making possible natural interfaces to many business applications. Companies are actively exploring, experimenting and deploying AI-infused solutions in their business processes. Chatbots in customer support scenarios, doctors' assistants in hospitals, legal research assistants in the legal domain, marketing manager assistants in marketing, and face detection applications in the security domain are some early use cases of AI in enterprise.

  10. Customers – Your New Chief Product Officer 4/20/2021

    If the last year has taught us anything, it’s that the world can change on the flip of a dime. Your business reality changed overnight while the global pandemic became national headlines. The digital transformation that took place over the past 12 months has been nothing short of astonishing. Consumers traded in credit cards and cash for digital wallets and various contactless payment methods, in order to stay healthy.