ISV Guest Contributors

  1. The Technology Buyer’s Journey: A Roadmap To Customer Success 7/14/2021

    It’s critically important to recognize each step that customers take along their respective buying journeys—and to react accordingly and appropriately in order to best support them.

  2. Five Essential Features Every SaaS Startup Needs When Replacing QuickBooks 6/30/2021

    Tech financial leaders know there are no efficiency hacks for an accounting system that relies on manual processes, spreadsheets and delayed reporting timeframes. Too often as SaaS and subscription businesses grow, their accounting system and patchwork processes that worked so well in the past, are now slowing business growth.

  3. 5 Simple Steps To Alleviate Your Customers’ Phone Frustrations 5/21/2021

    A philosophy professor of mine (many, many years ago) would occasionally walk into our classroom, drop his briefcase on the front table, lean on the podium, and bluntly announce, “I’m angry.” He would then take three to five minutes to emote what was gnawing at him.

  4. Navigating The New $28.6B Restaurant Revitalization Fund 5/21/2021

    To help food service operators and the technology solution providers who serve them, the RSPA has produced a 55-minute video “Navigating the New $28.6B Restaurant Revitalization Fund” featuring guidance from RSPA General Counsel Jill Miller.

  5. Top Considerations Before Implementing AI 5/10/2021

    Artificial Intelligence (AI) is poised to transform many industries in the coming years, including augmenting human intelligence, powering automation, enabling optimization, offering decision support, paving the way for hyper-personalization and making possible natural interfaces to many business applications. Companies are actively exploring, experimenting and deploying AI-infused solutions in their business processes. Chatbots in customer support scenarios, doctors' assistants in hospitals, legal research assistants in the legal domain, marketing manager assistants in marketing, and face detection applications in the security domain are some early use cases of AI in enterprise.

  6. Customers – Your New Chief Product Officer 4/20/2021

    If the last year has taught us anything, it’s that the world can change on the flip of a dime. Your business reality changed overnight while the global pandemic became national headlines. The digital transformation that took place over the past 12 months has been nothing short of astonishing. Consumers traded in credit cards and cash for digital wallets and various contactless payment methods, in order to stay healthy.

  7. 3 Hacks To Forecast For Your Next Stage Of Funding 3/26/2021

    Most startup fundraising advice focuses on having the right metrics to convince investors your business has the potential to scale. While metrics are critical to fundraising success, there’s more to a good business case than just your current numbers: you also need to plan for your next fundraise. That requires an explicit focus on the human element of forecasting, and knowing what makes your company story unique.

  8. Building The Optimal Finance Tech Stack At Your SaaS Company (Part 1) 3/26/2021

    A pattern has emerged from your peers on the technology, process, and people to apply in building your finance technology stack at your SaaS firm. How you go about recurring subscription billing, collecting and forecasting cash, managing revenue recognition, and calculating SaaS metrics and financial reporting depends on your business model and growth stage, however, there is a core structure to build upon.

  9. Benefits Of Automating Your Key SaaS Metrics: Insights You Can Act On 3/26/2021

    Monitoring your metrics isn’t enough. The key SaaS metrics you measure must be actionable to help you move the needle on healthy CMRR and ARR growth. This requires granularity and immediacy of information you can’t get from QuickBooks or Excel spreadsheets at scale. Your ability to keep a pulse on customer trends, as they are happening in real-time, and then respond quickly, enables you to transition from the historian to the pioneer – guiding the business into the future.

  10. RSPA Recommended Read: Turning The Flywheel 3/25/2021

    Do you want to know the silver-bullet system Amazon, Intel, and Nike use to expand into new markets? Unfortunately, just like in most every other aspect of life, there is no silver bullet. But there is an underlying system these three high-growth companies utilize – it’s called the Flywheel, and you can build one for your organization...