ISV Guest Contributors

1. Don’t You Dare Tell them “What’s In It For Me” (WIIFM). Do This Instead. 12/11/2019

   You just spent a pile of money on a great new piece of software. It promises to streamline your operations, save money, grow revenues, improve quality or increase customer satisfaction. But only if you can get your people to use it!

2. How Payment Residuals Can Impact The Bottom Line 11/26/2019

   Dan Viscount — SVP and Co-General Manager, IPOS Division at EVO — recently spoke with The Business Solutions Network about recurring revenue. Specifically, Dan discussed how recurring revenue can result in a more profitable exit when it comes time to sell your software company.

3. 8 Things To Know About Firewall Configuration 11/22/2019

   Cyber attacks often target retailers because retailers process a lot of personal data from payment cards that can be used for identity theft, fraud and other nefarious purposes. This puts a lot of pressure on retailers to maintain a strong security posture, and a big part of that is to properly configure your firewalls.

4. 6 Things CSMs Need To Do Today To Blow Q4 Out Of The Water 11/14/2019

   If you work in a B2B SaaS company, you know that across the board, Q4 is always the biggest sales quarter of the year. Q4 is where the magic happens – prospects are geared up and ready to buy, to capitalize on extra end of year budget and set themselves and their teams up to have the right tools moving into the new year.

5. Serious About Customer Success? Your CRM Is Not Enough! 11/14/2019

   The SaaS model has rapidly changed the software marketplace by lowering the barriers of entry and exit for buyers. These changes have made it essential that B2B software companies adapt and deliver ongoing user value. Now more than ever Customer Success is essential to the long-term success of your entire organization. A relationship-focused approach to client management is a must.

6. Turning Customer Success Into A Revenue Powerhouse 11/11/2019

   Every business needs revenue and every business has costs—that much is obvious. Sometimes, however, the line between revenue-drivers and cost-centers becomes rigid. We start to see just the sales team as the department that pays the bills, and departments like customer success as an unavoidable cost of doing business.

7. 9 Steps To How “One Subscription System Of Record" Helped Create A Unicorn 11/6/2019

   From talks with 87 companies, a global survey of 500+ SaaS firms, feedback from industry analysts, and insights with the world’s top technology investors, an obvious pattern has emerged: having one master view of the customer subscription lifecycle increases cash-flow, reduces churn, produces better forecasts, and enables teams to work better together.

8. Advantage Takeaways: Tales Of ASC 606 Compliance With Sage Intacct Contracts 11/6/2019

   We had a fantastic time in Las Vegas last week at our largest-ever annual user conference, Sage Intacct Advantage 2019. As we look back on the event, we’d be remiss if we didn’t share a few highlights with those of you who weren’t able to join us this year. Of the nearly 200 sessions, our favorites are always those led by our customers, so I thought I’d kick things off with a recap of a popular breakout panel on ASC 606.

9. Why Merchants Need Modern Gift Card Solutions This Holiday Shopping Season 11/6/2019

   Gift cards continue as the most popular holiday gift. National Retail Federation (NRF) data shows that six out of 10 consumers would like to receive a gift card and about the same number plan to give gift cards for the holidays. Restaurant gift cards top the list as the most popular, followed by department store, prepaid cards, coffee shop, and entertainment gift cards. And total gift card spending in 2018 was approximately $30 billion.

10. How To Help Physicians Collect Healthcare Payments From Patients 11/6/2019

    Healthcare providers are facing monumental challenges. Healthcare organizations must address mounting regulatory requirements, finding ways to efficiently address data management, training, audits, and how they will respond if a data breaches or noncompliance issue occurs. They’re also dealing with technology disruption, which requires them to keep up with the latest innovations to provide the highest standards of care and patient experiences. Healthcare organizations are also addressing rising costs of hiring and retaining skilled practitioners and operational expenditures.