Audit clauses are a necessary part of enterprise software license agreements, but can often strain even the best customer relationships. It is rare to enter an agreement without the intention of living up to its terms, so when a vendor makes the often difficult decision to invoke an audit clause, customers often feel that they are being wrongly accused of acting in bad faith.
Product Innovation Strategies for Desktop Software Vendors in a Cloud World.
Field service management solutions and mobile technology have revolutionized the industry by streamlining processes and significantly improving customer experiences. Legacy processes that involve manual recordkeeping require field workers to make trips back to the office to update records and initiate invoicing. Paper-based processes put a limit on productivity and make real-time updates impossible. Integrating payments with field service applications, however, gives businesses the ability to accept payments on-site, reduce paperwork, collect revenues faster, and minimize the number of late payments.
If you develop software applications for the healthcare vertical, you need to be mindful of a new challenge that your clients are facing. Instead of receiving payment primarily from insurers, healthcare providers are receiving a growing percentage of payments directly from patients.
Mobile payments, which streamline processes and improve customer experiences, can benefit any field service business. But small and medium-sized businesses (SMBs) may experience the most significant impact from mobile payments — which may even be the reason they can stay in the black. Many SMBs still use manual, paper-based processes that can eat into their profits and disrupt cash flow.
Your success as an ISV is always related to how well the applications you develop meet the needs of your clients— but right now in retail, it’s absolutely crucial. Retail ISV growth depends on more than developing simple tools for merchants to use at the checkout or that allow them to accept payments made on a smartphone. Retailers need software solutions that meet the challenges of a rapidly changing, ultra-competitive industry. They need help in the fight to win customers and keep their loyalty. Retail ISV growth requires a deep understanding of the industry and the ability to develop applications that help retailers execute their business strategies.
The speed of business continues to increase, companies face new threats from competitors and those businesses who fall behind feel the pain. Add to this higher-than-ever customer expectations, compliance concerns nationally and globally, and ongoing threats from cybercriminals, and you may feel like it’s harder to operate than ever.
Interested in hearing from the leaders of software license compliance on the front lines of software piracy? Of course you are! These topics are usually covered in one-to-one conversations away from microphones, so we are excited to bring you a new podcast series that features candid discussions from software vendors, law firms, and other thought leaders.
CompTIA's Smart Cities Advisory Council has identified these 4 critical skills needed for successfully implementing smart cities solutions. Check out this inforgraphic to discover these critical skills along with other hard skills, soft skills, and management skills.
Technology Buyer's Journey, Developed by the Channel Advisory Board and the Business Applications Industry Advisory Council. This graphic shows the journey of a technology buyer including the key elements that a buyer (end user company) experiences when making a technology purchasing decision.
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