ISV Industry Insights

  1. Tech Together: How AI, Blockchain, Drones And IoT Can Safeguard The Supply Chain 3/1/2021

    An E. coli outbreak of romaine lettuce made national news in late 2019, an incident that lasted more than two months and infected 167 people in 27 states, sending 85 to the hospital. The year before, a similar outbreak caused the Centers for Disease Control and Prevention to tell Americans to throw away all romaine lettuce. How could it have been prevented? Members of CompTIA’s Industry Advisory Councils think they have an answer.

  2. COVID-19 Communication Guidelines – Addressing Employee and Customer Questions 3/24/2020

    This 55-minute session features RSPA Legal Counsel Bob Goldberg and RSPA Board Chair/North Country Business Products HR Director Chelsey Paulson sharing communication best practices.

  3. Diversity And Inclusion (D&I) Plan For Technology SMBs 3/23/2020

    Can we talk? As a small business owner, could your diversity and inclusion (D&I) efforts use a little help? Most small business owners responded “yes” to our survey and cited challenges like, “I don’t know where to start,” or “I don’t have the time and resources to dedicate to such an initiative,” or “I’m too small to think about diversity.”

  4. Your Annual Customer Health Checkup Is Overdue. You Just Don’t Know It. 2/24/2020

    How satisfied are your merchants with your customer service? The answer is … you only know what they’ve told you directly. And because they’re polite like most of us, you likely have a blind spot to their actual feelings and could be at risk of losing them to a competitor. I’ve been working with VAR and ISV executives who have been surprised by what their merchants have told them through the RSPA’s Customer Health Checkup survey. 

  5. Steps To Building Your B2B Subscription Billing Strategy 1/2/2020

    Subscriptions are different. For early software and SaaS companies, financial systems for order-based were invaluable. These companies sold discrete products-core editions, users licenses, and additional modules. To renew, you simply sold another order. In the subscription world, you must understand the lifetime relationship with the customer—all the upsells and renewals and how they all build on one another. You also must understand the revenue, billings, and cash derived from those-again, over the entire lifetime of the customer relationship.

  6. Understanding The Role Of SaaS At Modern Businesses 6/26/2019

    The speed of business continues to increase, companies face new threats from competitors and those businesses who fall behind feel the pain. Add to this higher-than-ever customer expectations, compliance concerns nationally and globally, and ongoing threats from cybercriminals, and you may feel like it’s harder to operate than ever.

  7. Skills For Successfully Implementing Smart Cities Solutions 6/17/2019

    CompTIA's Smart Cities Advisory Council has identified these 4 critical skills needed for successfully implementing smart cities solutions. Check out this inforgraphic to discover these critical skills along with other hard skills, soft skills, and management skills.

  8. CompTIA Tech Buyer's Journey 6/17/2019

    Technology Buyer's Journey, Developed by the Channel Advisory Board and the Business Applications Industry Advisory Council. This graphic shows the journey of a technology buyer including the key elements that a buyer (end user company) experiences when making a technology purchasing decision.

  9. Blockchain Brings Opportunity For Channel—But Challenges Too 6/17/2019

    There are plenty of reasons for solution providers to get excited about blockchain, but there’s also a lot to do before most can develop successful practices, according to members of CompTIA’s Blockchain Advisory Council. Blockchain, most notably associated with cryptocurrencies such as Bitcoin, uses an open, distributed ledger of data that permanently records transactions through cryptography, timestamps and transactional data—all meant to prevent alteration of the data. But that’s just scratching the surface, according to Jim Gitney, CEO of Group50, an Upland, Calif.-based solution provider and co-chair of CompTIA’s Blockchain Advisory Council.

  10. 6 Takeaways From The G2 Crowd Grid For Revenue Management 5/13/2019

    When it comes to revenue recognition and ASC606, finance executives at SaaS and subscription companies face many challenges. There are complexities regarding revenue and billing models, how well aligned sales and finance are on deal terms, and the changing rules from ASC 605 to ASC 606.