Software Operations/HR

  • Doing It Right: Solid Engineering To Take Down Phish
    Doing It Right: Solid Engineering To Take Down Phish

    Being a member of the engineering team at Area 1 Security is an adventure in tracking down the bad guys and eliminating the phishing threat for our customers. That mission means understanding attackers and finding the small, telltale patterns in big data and scaling systems. We have established the following principles: Limit the programming languages in use; test the code individually; as a team, employ a standardized deployment pipeline; and implement a standard set of monitoring and alerting systems.

  • 5 Ways To Set The Perfect KPIs For Growth
    5 Ways To Set The Perfect KPIs For Growth

    Key Performance Indicators — or KPIs — are a tried and true method of tracking business employed by some of the most successful firms in the software industry. And applying KPIs to your business can be much easier than you might imagine

  • How To Create A Successful Exit For Your Software Company
    How To Create A Successful Exit For Your Software Company

    I work with many successful CEOs and business owners every day and one of the important questions is, “How do I create a successful exit for my company?" I have been fortunate as a CEO for private and public companies to prepare the way for this to logically occur.

  • What You Missed At The Business of Software Conference
    What You Missed At The Business of Software Conference

    The Business of Software conference – and the community of attendees that stays engaged year-round beyond the event – provided a long list of takeaways for everyone fortunate enough to attend. Here are some of the high-level themes I took away from my three days in Boston earlier this month.

  • What A CIO Needs To Know About Cloud Security
    What A CIO Needs To Know About Cloud Security

    Major data breaches are no longer a rare occurrence in the business world. It comes as no surprise, under those circumstances, that cybersecurity in general is a hot topic. With cloud-based solutions becoming so widely used, cloud security is one of the primary concerns of IT professionals.

  • 6 Signs You Need To Outsource Instead Of DIYing
    6 Signs You Need To Outsource Instead Of DIYing

    As your company grows, the need for experts increases. At some point, you’ll likely need help with an area you don’t know much about, whether that’s human resources, a help desk, or mailroom services. When you reach that point, you have two choices: Hire an employee or outsource. How do you know which one is the right choice? Here are six signs outsourcing is the way to go.

  • Digital Transformation: Best Practices For Managing Change
    Digital Transformation: Best Practices For Managing Change

    Seasoned leaders at software organizations know the rise of the digital experience means they must reevaluate their operations to effectively leverage digitally-connected products and services, assets, people, and trading partners. With worldwide spending on digital transformation technologies hitting $1.3 trillion in 2017, it’s clear this is a priority. But with change, especially in digital transformation, strategic management is necessary to achieve lasting results and meet long-term business goals.

  • Your Software Business Needs Raving Fans
    Your Software Business Needs Raving Fans

    Software was still being shrink wrapped when Kenneth Blanchard and Sheldon Bowles published Raving Fans: A Revolutionary Approach To Customer Success in 1993. Fast forward 15 years later, and I’d still rate the time-tested theories in this book as a 10 out of 10. Here's why.

  • Best Practices To Balance Risk And Innovation In The Age Of SaaS
    Best Practices To Balance Risk And Innovation In The Age Of SaaS

    Regardless of the size of the company in which you work, now is the time to build a strategy around your enterprise-wide SaaS investment. Now is the time to enact the same level of rigor and controls around SaaS that have traditionally been placed around all other large categories of investment in the company. Now is the time to professionally manage SaaS.

  • Software Entrepreneur Q&A: Recruiters, Managing People, & What Startups Can Learn From Oracle
    Software Entrepreneur Q&A: Recruiters, Managing People, & What Startups Can Learn From Oracle

    I recently interviewed the co-founder/CEO of a software company whose headcount scaled from 16 to 140 people, expanded internationally, and reached profitability – all since 2014. He told me much of this success can be attributed to a talk he heard at the Business of Software (BoS) conference. In fact, he called this talk “life changing” for him and his company. That “life changing” speaker will be back at BoS in 2018: Michael “Mikey” Trafton will be presenting, “How to Manage Your Badass Team.” It’s an appropriate follow up to his 2012 talk, “How to Build a World Class Culture in 3 Easy Steps,” and to his 2012 encore, “Recruiting a Bad Ass Team.” 

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SoftwareBusinessGrowth.com seeks to inform and advise the software community on the best opportunities for business success, where developing killer code simply isn’t enough. At SoftwareBusinessGrowth.com, software companies learn the management, sales, marketing, HR, operations, support, finance, customer success, product, and partner development strategies that will take their solutions out of the testing and into the hands of more users. Through a daily stream of news and exclusive insight served up by winners in the software community, our multimedia newsletter, webinar, event, and site content helps readers build value for their software businesses.