Instead of speeds and feeds and pretty pictures of storage arrays, we're talking about content and talking about business outcome. – Heather Margolis
- BI Roadblock #2: IT Bottlenecks
- Anne McClelland: Best Practices For XaaS Channel Optimization
- Diversity And Inclusion (D&I) Plan For Technology SMBs
- Delivering Next-Gen Innovations Depends On 3 Key Enablers
- 8 Steps To Startup Marketing
- How To Minimize Pain Points And Find Opportunities In A SaaS Pricing Increase
- How Enterprise Architects Can Help IT Operations
Globalization Partners Finds Global Teams Struggle To Feel Connected To HQ
New research from Globalization Partners Inc reveals more than 90 percent of employees working for a global organization describe their companies as diverse. Now more than ever, strong communication practices are essential as remote working becomes a necessity.
COVID-19 Crisis: Key Points from RSPA Communication Guidelines Webinar
To help retail IT VARs and ISVs effectively deal with the COVID-19 pandemic, the RSPA has produced several pieces of channel-focused content including a webinar on Communication Guidelines with Employees and Customers during this crisis. The 57-minute session featured insights from RSPA Legal Counsel Bob Goldberg and RSPA Board Chairperson Chelsey Paulson, who works full-time as the Human Resources Director at VAR North Country Business Products.
COVID-19 Crisis: How VARs Are Communicating With Employees, Merchants
RSPA members Brett Bennett, the President of VAR POSitive Technology and ISV OpSuite, and Chris Rumpf, the owner of VAR/ISV Flyght, provide examples of COVID-related messages they delivered to their employees and their merchants.
COVID-19 Crisis: ISVs Focus On Rescuing Merchants, Protecting Staff, Stimulating Creativity
In this article, software developer executives from the RSPA Niche & Startup ISV Community offer guidance for addressing customer issues, VAR issues, staff issues, and general business issues during the pandemic.
COVID-19 Crisis: Leading VARs And ISVs Are Taking Action – Today
To help retail IT VARs and ISVs effectively deal with the COVID-19 pandemic, the RSPA reached out to several members asking them for ideas and business best practices related to this crisis. Our community has responded generously with several executives sharing helpful information. Our first RSPA Blog post shared examples of how two VAR/ISV hybrids are communicating with their constituents.
SOFTWARE WHITE PAPERS
Business Opportunities In Emerging Technologies: 5G
Each year, the members of CompTIA’s Emerging Technology Community produce a Top 10 Emerging Technologies list that reflects what key players in the industry see as the new technologies that are poised to be the most impactful to their businesses. In 2019, 5G ranked No. 3, moving up from its fifth position in 2018.
Top 20 Best Tech Cities For IT Jobs
The CompTIA Tech Town Index illustrates that IT pros are in demand and have nearly endless options when choosing where to live and work. With overall cost of living an essential to 82% of tech workers, and nearly two-thirds citing weather and commute times as important factors as well, the good news is that tech workers have the opportunity to write their own stories.
Five Ingredients For Finance Transformation
Over the next 10 years, technology will do more to change the finance and accounting organization than it has over the past 50. A spate of advances in databases, data processing, analytics and tools addressing the user experience as well as the application of artificial intelligence will free up much of the time now required by unproductive manual processes. This will allow the chief financial officer and controller to refocus the mission of the department and will enable it to realize the longstanding ambition of finance transformation: becoming more of a strategic partner to the rest of the company. There are five areas most finance executives will need to address to realize this transformation.
First American Payment Systems
First American Payment Systems is the integrated payments expert for simple, customized payment solutions. We provide payment solutions ISV’s need - focusing on EMV, mobile, PCI Compliance, and Security. Our expertise spans across multiple verticals and business types. In addition, we have a hands-on technical integration team to support partners through the integration process and get it done as quickly as possible. With over 210,000 merchants and our award-winning customer service, First American is a leading payment technology provider.
EVO Payments, Inc. (NASDAQ: EVOP) is a leading payment technology and services provider. We offer an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across North America and Europe.
Sage Intacct, Inc.
Sage Intacct, Inc., a cloud accounting software company, develops and delivers financial management solutions to meet the needs of financial professionals. It offers general ledger accounting, accounts payable, purchase order, order management, accounts receivable, and cash management software; financial reporting and financial dashboards; digital board book; and Intacct Collaborate, a solution to connect people and accelerate processes.
RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.
Global Payments Integrated
Global Payments Integrated is a true partnership in every sense of the word. Flexible, Innovative, Agile, & Reliable - our core business model is predicated on helping software developers monetize payments revenue, elevate the payment experience, remove friction, & drive adoption.
CompTIA is the voice of the world's information technology (IT) industry.
SOFTWARE BUSINESS GROWTH CONTENT COLLECTIONS
Free collection of articles on topics such as avoiding conflict between direct and indirect sales channels and enabling partners to sell more. Building a successful channel program requires consistent effort and a long-term investment, and that starts here.
SOFTWARE INDUSTRY INSIGHTS
COVID-19 Communication Guidelines – Addressing Employee and Customer Questions
This 55-minute session features RSPA Legal Counsel Bob Goldberg and RSPA Board Chair/North Country Business Products HR Director Chelsey Paulson sharing communication best practices.
Diversity And Inclusion (D&I) Plan For Technology SMBs
Can we talk? As a small business owner, could your diversity and inclusion (D&I) efforts use a little help? Most small business owners responded “yes” to our survey and cited challenges like, “I don’t know where to start,” or “I don’t have the time and resources to dedicate to such an initiative,” or “I’m too small to think about diversity.”
Your Annual Customer Health Checkup Is Overdue. You Just Don’t Know It.
How satisfied are your merchants with your customer service? The answer is … you only know what they’ve told you directly. And because they’re polite like most of us, you likely have a blind spot to their actual feelings and could be at risk of losing them to a competitor. I’ve been working with VAR and ISV executives who have been surprised by what their merchants have told them through the RSPA’s Customer Health Checkup survey.
Winning Recruiting Strategies For 2020 – And Beyond
Remember the #1 employee recruiting tool 10 years ago? Newspapers. Today print classified ads are about as effective as inserting a floppy disk into an iPad. So, what is working in 2020? Successful VARs and ISVs are implementing these five recruiting strategies.
Steps To Building Your B2B Subscription Billing Strategy
Subscriptions are different. For early software and SaaS companies, financial systems for order-based were invaluable. These companies sold discrete products-core editions, users licenses, and additional modules. To renew, you simply sold another order. In the subscription world, you must understand the lifetime relationship with the customer—all the upsells and renewals and how they all build on one another. You also must understand the revenue, billings, and cash derived from those-again, over the entire lifetime of the customer relationship.
ABOUT SOFTWARE BUSINESS GROWTH
SoftwareBusinessGrowth.com seeks to inform and advise the software community on the best opportunities for business success, where developing killer code simply isn’t enough. At SoftwareBusinessGrowth.com, software companies learn the management, sales, marketing, HR, operations, support, finance, customer success, product, and partner development strategies that will take their solutions out of the testing and into the hands of more users. Through a daily stream of news and exclusive insight served up by winners in the software community, our multimedia newsletter, webinar, event, and site content helps readers build value for their software businesses.