GUEST CONTRIBUTORS

  • Benchmarking Your Channel Readiness: An Assessment For Technology Vendors

    It’s one thing to want a successful channel program with IT solution providers, MSPs and other partners. It’s quite another to achieve that success. Building a partner program takes care planning, discipline, investment, and patience—just to name a few things.

  • 2020 RSPA POS Channel KPI Study

    Last year’s 2019 POS Channel KPI Study led with this statement: One word has dominated conversations in the point of sale channel for the past several years: change. New technologies, new business models, and new competitors, plus a dizzying flurry of consolidations and acquisitions, have transformed the POS channel into an industry resembling more the general IT space than a world where cash registers once dominated.

SOFTWARE WHITE PAPERS

  • IT Industry Outlook 2021: Rebuilding For The Future

    It didn’t take long for the optimism of a new decade to wear off. By the end of Q1 2020, companies everywhere were reeling as they reckoned with the effects of the COVID-19 pandemic. Sadly, the impact of the virus was too much for many firms, leaving millions of workers unemployed and driving thousands of businesses to close their doors. Those companies that stayed afloat had to act quickly in order to enable their remote workforce and maintain operations.

  • Tech Town Index 2020

    The best places for IT pros to live and work.

  • Workforce And Learning Trends To Watch

    Evolving technologies, demographics and digital business models are changing the workplace at a faster pace than ever before. Meanwhile, available technologies — AI, people analytics, AR/VR, everything-as-a-service and more — promise to reshape the way learning is delivered and consumed. Learning and development (L&D) professionals — and the employers that rely on them for a future-ready workforce — are grappling to understand which innovations really matter.

FEATURED SUPPLIERS

  • RSPA
    RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

  • CompTIA

    CompTIA is the voice of the world's information technology (IT) industry.

  • Sage Intacct, Inc.

    Sage Intacct, Inc., a cloud accounting software company, develops and delivers financial management solutions to meet the needs of financial professionals. It offers general ledger accounting, accounts payable, purchase order, order management, accounts receivable, and cash management software; financial reporting and financial dashboards; digital board book; and Intacct Collaborate, a solution to connect people and accelerate processes.

SOFTWARE BUSINESS GROWTH CONTENT COLLECTIONS

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Free collection of articles on topics such as avoiding conflict between direct and indirect sales channels and enabling partners to sell more. Building a successful channel program requires consistent effort and a long-term investment, and that starts here.

SOFTWARE INDUSTRY INSIGHTS

  • Tech Together: How AI, Blockchain, Drones And IoT Can Safeguard The Supply Chain

    An E. coli outbreak of romaine lettuce made national news in late 2019, an incident that lasted more than two months and infected 167 people in 27 states, sending 85 to the hospital. The year before, a similar outbreak caused the Centers for Disease Control and Prevention to tell Americans to throw away all romaine lettuce. How could it have been prevented? Members of CompTIA’s Industry Advisory Councils think they have an answer.

  • COVID-19 Communication Guidelines – Addressing Employee and Customer Questions

    This 55-minute session features RSPA Legal Counsel Bob Goldberg and RSPA Board Chair/North Country Business Products HR Director Chelsey Paulson sharing communication best practices.

  • Diversity And Inclusion (D&I) Plan For Technology SMBs

    Can we talk? As a small business owner, could your diversity and inclusion (D&I) efforts use a little help? Most small business owners responded “yes” to our survey and cited challenges like, “I don’t know where to start,” or “I don’t have the time and resources to dedicate to such an initiative,” or “I’m too small to think about diversity.”

  • Your Annual Customer Health Checkup Is Overdue. You Just Don’t Know It.

    How satisfied are your merchants with your customer service? The answer is … you only know what they’ve told you directly. And because they’re polite like most of us, you likely have a blind spot to their actual feelings and could be at risk of losing them to a competitor. I’ve been working with VAR and ISV executives who have been surprised by what their merchants have told them through the RSPA’s Customer Health Checkup survey. 

  • Steps To Building Your B2B Subscription Billing Strategy

    Subscriptions are different. For early software and SaaS companies, financial systems for order-based were invaluable. These companies sold discrete products-core editions, users licenses, and additional modules. To renew, you simply sold another order. In the subscription world, you must understand the lifetime relationship with the customer—all the upsells and renewals and how they all build on one another. You also must understand the revenue, billings, and cash derived from those-again, over the entire lifetime of the customer relationship.

ABOUT SOFTWARE BUSINESS GROWTH

SoftwareBusinessGrowth.com seeks to inform and advise the software community on the best opportunities for business success, where developing killer code simply isn’t enough. At SoftwareBusinessGrowth.com, software companies learn the management, sales, marketing, HR, operations, support, finance, customer success, product, and partner development strategies that will take their solutions out of the testing and into the hands of more users. Through a daily stream of news and exclusive insight served up by winners in the software community, our multimedia newsletter, webinar, event, and site content helps readers build value for their software businesses.