More Featured Editorial

EDITOR'S DESK

  • 4 Quick Hits From Epson’s ISV Partner Conference
    4 Quick Hits From Epson’s ISV Partner Conference

    Epson’s annual ISV Partner Conference is geared towards ISVs in the retail and hospitality space, but the takeaways below can apply to software companies in any vertical. Here are some of the high-level themes from my two days in Phoenix networking with 70+ software companies and technology executives.

What You Missed At The Business of Software Conference

The Business of Software conference and its community of attendees stays engaged year-round beyond the event. Here are some of the highlights from my three days in Boston.

Takeaways From The Business Of Software Conference

“10 percent slower and 10 percent lower quality is hard to detect, but it will kill the company in two years.” That was just one of my favorite quotes from the 2018 Business of Software conference. Read on for 7 more quick takeaways.

Your Software Business Needs Raving Fans

Software was still being shrink wrapped when Kenneth Blanchard and Sheldon Bowles published Raving Fans: A Revolutionary Approach To Customer Success in 1993. Fast forward 15 years later, and I’d still rate the time-tested theories in this book as a 10 out of 10. Here's why.

Customer Support Tips For Small Software Companies

As the company’s one and only employee, Chris Muench admits it can be tough to go from coding to support calls, and then back to coding. Interruptions for customer support are a fact of life for solo entrepreneurs, and Muench offers some sound advice for his peers at other small software companies.

More From Our Editors

GUEST CONTRIBUTORS

  • What Fuels B2B Communication Channels
    What Fuels B2B Communication Channels

    Time is always a key factor in sales. There's nothing worse than reaching out and getting “ghosted." One way to alleviate this anxiety is to reach out via multiple channels to find the best way your prospect or customer prefers to communicate.

  • What Can Growing SaaS Businesses Do Better in 2019?
    What Can Growing SaaS Businesses Do Better in 2019?

    Eighty-four percent of new software today is delivered as a service (SaaS). Yet, as we turn the corner toward 2019, many businesses remain ill-prepared for the unique challenges and opportunities that come with moving to a subscription model and managing a SaaS business.

  • Channel Enablement Definition – What Is Channel Enablement?
    Channel Enablement Definition – What Is Channel Enablement?

    A channel enablement definition is: utilizing resources to ensure that channel sellers have all the tools they need to be successful—and that the organization can track the success of their efforts—to increase operational efficiency and improve alignment. What is channel enablement exactly? Channel enablement has emerged as a leading concern for organizations that rely heavily on partners to sell and market their products and services.

  • Scaling Customer Feedback

    Receptive CEO Hannah Chaplin recently spoke with Chartmogul’s Ed Shelley about scaling customer feedback, how you can balance product vision with feature requests, common mistakes companies make with feedback, and strategies for prioritizing input from customers.

  • What A CIO Needs To Know About Cloud Security

    Major data breaches are no longer a rare occurrence in the business world. It comes as no surprise, under those circumstances, that cybersecurity in general is a hot topic. With cloud-based solutions becoming so widely used, cloud security is one of the primary concerns of IT professionals.

More From Guest Contributors

SOFTWARE WHITE PAPERS

  • Cash Management Solutions For The Cannabis Market

    Due to federal legislation, U.S. cannabis dispensaries face the singular challenge of having to process most transactions in cash.

  • Is Becoming A PayFac The Right Fit For ISVs?

    Established ISVs with mature payments programs and newer entrants in the specialty software space who are looking to improve their integrated payment programs are examining their program structures to find the best fit for their business and for their own customers.

  • Embracing New POS technology Expands ISVs' Marketing Opportunities

    As a new, lighter POS approach emerges, Point of Sale (POS) solutions no longer have to depend on PCs to operate. Depending on a system’s configuration, the new POS model can leverage thin clients such as tablets and handhelds, giving the cashier the freedom to transact business at the point of decision.

More Software White Papers

FEATURED SUPPLIERS

  • First American Payment Systems
    First American Payment Systems

    First American Payment Systems is the integrated payments expert for simple, customized payment solutions. We provide payment solutions ISV’s need - focusing on EMV, mobile, PCI Compliance, and Security. Our expertise spans across multiple verticals and business types. In addition, we have a hands-on technical integration team to support partners through the integration process and get it done as quickly as possible. With over 210,000 merchants and our award-winning customer service, First American is a leading payment technology provider.

  • Paragon Payment Solutions
    Paragon Payment Solutions

    Headquartered in Scottsdale, Arizona, Paragon Payment Solutions is an integrated payments boutique and Top 50 U.S. processor. The company, which securely manages over $3 billion in volume annually, is committed to delivering tailored solutions and strategic partnerships that help software providers and their customers excel.

  • SaaSOptics
    SaaSOptics

    SaaSOptics is a complete B2B subscription management platform that provides subscription and order management, GAAP revenue recognition, e-invoicing and payments, financial reporting and robust subscription metrics and analytics. SaaSOptics is a cloud-based solution that enables emerging and growth subscription businesses the ability to eliminate their dependency on spreadsheets and streamline their financial operations, reporting and performance metrics.

  • CompTIA
    CompTIA

    CompTIA is the voice of the world's information technology (IT) industry.

  • APG Cash Drawer, LLC
    APG Cash Drawer, LLC

    For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

  • RSPA
    RSPA
    RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

See All Featured Suppliers

CONNECT WITH US

SOFTWARE INDUSTRY INSIGHTS

  • Three Payment Technology Innovations ISVs Should Know About
    Three Payment Technology Innovations ISVs Should Know About

    The importance of keeping up with the rapidly-evolving world of payment technology is a no-brainer for any ISV who wants to remain aggressive, successful and relevant. But which of these innovative payment solutions are the most essential to be competitive in a crowded ISV field?

  • Balancing ISV And Vendor Customer Support
    Balancing ISV And Vendor Customer Support

    Delivering a positive customer support experience is a must for any business looking to keep customers for the long term. For POS ISVs who maintain relationships with multiple hardware vendors, this can get tricky because it requires tight coordination with the partners.

  • 4 Reasons Why You Should Have A Preferred Payment Gateway Partner
    4 Reasons Why You Should Have A Preferred Payment Gateway Partner

    Hip companies have learned that by giving their customers multiple payment options – credit cards, debit cards, mobile payments and more – they boost business significantly. So, it must be a good idea to select several different payment gateways for your software too, right? Actually, no.

  • Why Software Developers Need To Make Payment Security Their Top Priority
    Why Software Developers Need To Make Payment Security Their Top Priority

    After the Equifax breach in September 2017 exposed the personal information of approximately 143 million Americans, the importance of protecting sensitive data was brought sharply into focus. Cyberattacks as of Q1 2018 have already resulted in 686 breaches and the theft of 1.4 billion records. The result of this turbulent digital security landscape – especially considering that identity theft accounts for 69% of all hacks – is that consumers lose their trust in affected businesses. It can take a single breach to negatively affect brand loyalty and profits significantly.  As Warren Buffet said ““It takes 20 years to build a reputation and five minutes to ruin it.”

  • Essential SaaS Strategies: Boosting Customer Retention Through Payments
    Essential SaaS Strategies: Boosting Customer Retention Through Payments

    With the focus on hosting cloud-based services that customers subscribe to – instead of software sold in one large payment – customer retention is vital to success. it’s crucial to reach a 3:1 ratio of Customer Lifetime Value (CLV) versus your Cost to Acquire a Customer (CAC) to grow as a business. You want customers to keep subscribing long past the point where you recoup the original investment.

More Industry Insights

ABOUT SOFTWARE BUSINESS GROWTH

SoftwareBusinessGrowth.com seeks to inform and advise the software community on the best opportunities for business success, where developing killer code simply isn’t enough. At SoftwareBusinessGrowth.com, software companies learn the management, sales, marketing, HR, operations, support, finance, customer success, product, and partner development strategies that will take their solutions out of the testing and into the hands of more users. Through a daily stream of news and exclusive insight served up by winners in the software community, our multimedia newsletter, webinar, event, and site content helps readers build value for their software businesses.