GUEST CONTRIBUTORS

  • Don’t You Dare Tell them “What’s In It For Me” (WIIFM). Do This Instead.

    You just spent a pile of money on a great new piece of software. It promises to streamline your operations, save money, grow revenues, improve quality or increase customer satisfaction. But only if you can get your people to use it!

  • How Payment Residuals Can Impact The Bottom Line

    Dan Viscount — SVP and Co-General Manager, IPOS Division at EVO — recently spoke with The Business Solutions Network about recurring revenue. Specifically, Dan discussed how recurring revenue can result in a more profitable exit when it comes time to sell your software company.

  • 8 Things To Know About Firewall Configuration

    Cyber attacks often target retailers because retailers process a lot of personal data from payment cards that can be used for identity theft, fraud and other nefarious purposes. This puts a lot of pressure on retailers to maintain a strong security posture, and a big part of that is to properly configure your firewalls.

  • 6 Things CSMs Need To Do Today To Blow Q4 Out Of The Water

    If you work in a B2B SaaS company, you know that across the board, Q4 is always the biggest sales quarter of the year. Q4 is where the magic happens – prospects are geared up and ready to buy, to capitalize on extra end of year budget and set themselves and their teams up to have the right tools moving into the new year.

  • Serious About Customer Success? Your CRM Is Not Enough!

    The SaaS model has rapidly changed the software marketplace by lowering the barriers of entry and exit for buyers. These changes have made it essential that B2B software companies adapt and deliver ongoing user value. Now more than ever Customer Success is essential to the long-term success of your entire organization. A relationship-focused approach to client management is a must.

SOFTWARE WHITE PAPERS

  • Five Ingredients For Finance Transformation

    Over the next 10 years, technology will do more to change the finance and accounting organization than it has over the past 50. A spate of advances in databases, data processing, analytics and tools addressing the user experience as well as the application of artificial intelligence will free up much of the time now required by unproductive manual processes. This will allow the chief financial officer and controller to refocus the mission of the department and will enable it to realize the longstanding ambition of finance transformation: becoming more of a strategic partner to the rest of the company. There are five areas most finance executives will need to address to realize this transformation.

  • IT Industry Outlook 2020

    It's time for the industry to take the next step. There are tremendous benefits available through technology for both business and society, but there are major questions around safety, privacy, sustainability, and trust. The answers to these questions come from combining technical expertise with social awareness. By embracing responsibility for all the changes innovation can bring, the tech industry can be responsible for driving future progress.

  • Protect Yourself: 8 Security Best Practices For Retailers

    The retail industry is a favorite target of cyber attackers. Hackers know a successful attack on a retailer can give them access to the data of thousands or even millions of payment cardholders. Cyber criminals can sell that data for a tidy profit to other criminals on the dark web who use it for fraud, identity theft, and phishing attacks. Cyber crime is big business; it’s projected to cause damages of $6 trillion by 2021 on organizations of all types and sizes.

FEATURED SUPPLIERS

  • EVO Payments

    EVO Payments, Inc. (NASDAQ: EVOP) is a leading payment technology and services provider. We offer an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across North America and Europe.

  • Sage Intacct, Inc.

    Sage Intacct, Inc., a cloud accounting software company, develops and delivers financial management solutions to meet the needs of financial professionals. It offers general ledger accounting, accounts payable, purchase order, order management, accounts receivable, and cash management software; financial reporting and financial dashboards; digital board book; and Intacct Collaborate, a solution to connect people and accelerate processes.

  • APG Cash Drawer, LLC

    For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

  • CompTIA

    CompTIA is the voice of the world's information technology (IT) industry.

  • RSPA
    RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

  • Seismic

    Seismic is the recognized leader in sales and marketing enablement, equipping global sales teams with the knowledge, messaging, and automatically personalized content proven to be the most effective for any buyer interaction. Powerful content intelligence and analytics enable marketers to prove and improve their impact on the bottom line, revealing what is really driving revenue and what needs to be adjusted.

  • First American Payment Systems

    First American Payment Systems is the integrated payments expert for simple, customized payment solutions. We provide payment solutions ISV’s need - focusing on EMV, mobile, PCI Compliance, and Security. Our expertise spans across multiple verticals and business types. In addition, we have a hands-on technical integration team to support partners through the integration process and get it done as quickly as possible. With over 210,000 merchants and our award-winning customer service, First American is a leading payment technology provider.

  • ChurnZero

    ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. Our software solutions allow businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give business the means to personalize the customer experience through timely and relevant touchpoints. 

  • Yesware

    Time-saving tools that plug right into your email. Real-time Email Tracking. Presentation Tracking. Lives In Your Inbox. Emails, Calls, Calendar. Mail Merge. Insight To Act On. Email Link Tracking. Types: Email Tracking, Email Templates, Send Later, Attachment Tracking.

SOFTWARE BUSINESS GROWTH CONTENT COLLECTIONS

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Free collection of articles on topics such as avoiding conflict between direct and indirect sales channels and enabling partners to sell more. Building a successful channel program requires consistent effort and a long-term investment, and that starts here.

SOFTWARE EXECUTIVE DIGITAL MAGAZINE

Software Executive Magzine

SOFTWARE INDUSTRY INSIGHTS

  • Steps To Building Your B2B Subscription Billing Strategy

    Subscriptions are different. For early software and SaaS companies, financial systems for order-based were invaluable. These companies sold discrete products-core editions, users licenses, and additional modules. To renew, you simply sold another order. In the subscription world, you must understand the lifetime relationship with the customer—all the upsells and renewals and how they all build on one another. You also must understand the revenue, billings, and cash derived from those-again, over the entire lifetime of the customer relationship.

  • 3 Types Of Field Service Businesses That Need Integrated Payments

    Field service management solutions and mobile technology have revolutionized the industry by streamlining processes and significantly improving customer experiences. Legacy processes that involve manual recordkeeping require field workers to make trips back to the office to update records and initiate invoicing. Paper-based processes put a limit on productivity and make real-time updates impossible. Integrating payments with field service applications, however, gives businesses the ability to accept payments on-site, reduce paperwork, collect revenues faster, and minimize the number of late payments.

  • 6 Ways To Make Healthcare Payments More Convenient For Patient Payers

    If you develop software applications for the healthcare vertical, you need to be mindful of a new challenge that your clients are facing. Instead of receiving payment primarily from insurers, healthcare providers are receiving a growing percentage of payments directly from patients.

  • 5 Must-Have Mobile Payment Features For SMB Field Service Businesses

    Mobile payments, which streamline processes and improve customer experiences, can benefit any field service business. But small and medium-sized businesses (SMBs) may experience the most significant impact from mobile payments — which may even be the reason they can stay in the black. Many SMBs still use manual, paper-based processes that can eat into their profits and disrupt cash flow.

  • 5 Keys To Retail ISV Growth

    Your success as an ISV is always related to how well the applications you develop meet the needs of your clients— but right now in retail, it’s absolutely crucial. Retail ISV growth depends on more than developing simple tools for merchants to use at the checkout or that allow them to accept payments made on a smartphone. Retailers need software solutions that meet the challenges of a rapidly changing, ultra-competitive industry. They need help in the fight to win customers and keep their loyalty. Retail ISV growth requires a deep understanding of the industry and the ability to develop applications that help retailers execute their business strategies.

ABOUT SOFTWARE BUSINESS GROWTH

SoftwareBusinessGrowth.com seeks to inform and advise the software community on the best opportunities for business success, where developing killer code simply isn’t enough. At SoftwareBusinessGrowth.com, software companies learn the management, sales, marketing, HR, operations, support, finance, customer success, product, and partner development strategies that will take their solutions out of the testing and into the hands of more users. Through a daily stream of news and exclusive insight served up by winners in the software community, our multimedia newsletter, webinar, event, and site content helps readers build value for their software businesses.