Article | August 26, 2019

5 Common Mistakes Customer Success Managers Make When Managing Their Day

Source: ChurnZero
Customer Service Through Mobility

Think you could be getting more done? Don’t we all, but the saving time is money is especially true when you are in charge of managing your customer’s success, which ultimately drives renewal revenue. 

Productivity and time management skills don’t come natural to everyone and that’s okay. The key is to identify the mistakes you’re making so you can be more efficient and better delegate your energy.

Here are five common time management mistakes you should avoid as a Customer Success Manager.

Mistake #1: Not Planning Out Your Day

What this mistake looks like: 
You come in on Monday morning and you let your email inbox take you where it will.

Why it’s important to avoid this mistake:

  • If you do not plan out your day it is very easy to get sidetracked.
  • As a Customer Success Manager, your days can be very different. It is imperative that you have a guideline that you can use to stay on track throughout the day.