Article | March 2, 2020

Customer Success And The Added Value Of Payments

Source: EVO Payments

A conversation with Dan Viscount, SVP and Co-General Manager, IPOS Division at EVO

Customer Success Handshake

Payment processing offers value beyond recurring revenue, it also can help ISVs build stickier relationships with their customers. Dan Viscount — SVP and Co-General Manager, IPOS Division at EVO — recently spoke with The Business Solutions Network this and more.

Q: How can payments help form stickier relationships between ISVs and their customers?

Viscount: Over the last several years, merchants are demanding simplicity. They want a one-stop-shop for all their needs. ISVs are bundling software, hardware, gift and loyalty card programs, e-commerce, services, support, reporting, and payment processing into a simple monthly plan – not unlike the cell phone industry. The reliance on that bundle creates the stickiness. If the merchant tries to change any one piece, it could break or change the experience.

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