Article | May 14, 2020

Is Your EHR System Essentially Obsolete In The Eyes Of Practice Managers?

By Ashley Jones, Global Payments Integrated

Doctor

EHR practice management software has become a crucial staple for medical practices. The healthcare industry is in constant flux; regulations and guidelines are always evolving. Navigating these rapidly evolving regulations while finding the most efficient way to manage a practice is a challenge for today’s healthcare providers.

Smart ISVs have honed in on the nagging need and have filled the market with a slew of EHR systems that promise to systematize and automate many of the paper-driven processes of the past. It’s a good start; however, many of the pain points that EHR systems were built to solve have continued to evolve - and new pain points have emerged. As the industry continues to morph to adapt to expanding patient and practice needs, ISVs and developers need to carefully consider whether or not the capabilities they provide are moving towards obsolescence or growth.

Balancing Processes & Patient Care

Evaluating that question begins with the basics and assessing the hurdles that medical practices face in 2020. The steps to complete for each visit are mammothian: view patient files and information, perform daily tasks around patient care,  ensure patients have completed necessary forms and paperwork, and efficiently schedule patients. On top of that, practices must manage billing and all of its components: verify patient insurance, submit claims, accept payments,  manage revenue cycle, and keep a finger on the pulse of key metrics performance for the practice over time.

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