3 Trends For 2016: How To Equip Your Field Service IT Clients For The Future

By G.L. Kluttz, Vice President of Business Development, Kutir Mobility

For businesses deploying workers in the field — regardless of their size — operational process disruptions and disconnects that negatively impact revenue, costs, and customer satisfaction remain key targets for increasing efficiency and productivity through new technologies. Traditionally, though, smaller businesses have been at a disadvantage, generally lacking the ability to dedicate Six-Sigma-like resources toward analyzing business operations and developing custom-designed mobility solutions for improving a company’s particular processes. Whereas large corporations would commission in-depth studies and utilize industrial engineering to maximize worker effectiveness (and invest in highly-tailored technology solutions), smaller companies have had to force-fit mobile applications originally intended for other kinds of work to support their operational use cases.

However, a positive overarching trend we’re currently witnessing is the democratization of the means of efficiency, as analysis for process improvement and customized field mobility technology become much simpler and more affordable. App development platforms designed for enterprise and industrial use (like with RhoMobile, as one example), have brought cross-platform development and the utilization of specialized tools (bar code scanners, GPS, etc.) within reach of small and mid-sized shops, whereas in years past such customizations may have called for painstaking software development or even special hardware which only large businesses could afford. Now it is not just the largest players but smaller businesses as well that are implementing powerful, versatile field mobility systems designed to fit their needs.

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