Case Study

Usage Analytics: Leading Healthcare Software Firm Applies Data-Driven Planning To Reinvigorate A 25-year-old Practice Management System

Source: Revulytics
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Tens of thousands of physicians’ offices rely on this customer’s comprehensive practice management solution to handle everything from electronic prescriptions and claims to monthly business reporting.

Challenges

Insufficient insight into how customers currently use a 25-year old software package that has achieved wide distribution through multiple versions, leading to sub-optimal decisions based on anecdote rather than objective data.

Solution

Use Revulytics Usage Intelligence to get more accurate and actionable anonymous data for understanding customer usage, planning features, improving quality, and making key product roadmap decisions

Results

Higher product quality, more efficient R&D investments, tighter alignment with customers’ environments, and greater customer loyalty