By Ashley Jones, Global Payments Integrated
The push towards telehealth is not only happening within health care for humans. In fact, veterinary clinics are increasingly moving practices to the virtual realm, aiming to broaden their offerings and services to pet owners who are looking for convenient options to keep their pets healthy. With the massive, industry-agnostic move towards digitization, pet software providers are partnering and collaborating with vendors to enable veterinarians to treat pets remotely and seamlessly.
As this trend continues, software developers that build vet practice management systems must take these evolving needs into consideration. In some cases, there is an overlap between what a vet clinic is looking for in telehealth technology and what they need in a practice management system.
Help Vets Help Pets
Vet clinics face increasing pressure to increase margins as various other service providers step into the pet healthcare industry. Raising prices alone will not cover shrinking margins, though a combination of expanded services offerings and analytical insights can bolster a practice’s profitability. By facilitating after-hours service that can occur remotely, they can better serve their current clients and also retain the ones that may have turned to an after-hours emergency vet clinic instead.
To enable this type of flexible care, many clinics are leveraging technology that allows them to tap into sophisticated algorithms that can quickly identify issues or conditions that a pet may be experiencing. This allows the vet to assess the urgency of symptoms and deliver the necessary care virtually.